When ordered online, tickets can be retained at the Box Office or emailed to you. Electronic tickets will come in the form of a PDF attachment with a barcode that must be displayed and scanned upon entry. Printing these tickets is preferred and will help reduce wait times, but a smartphone display can also be used. Please have the barcode ready and available to scan upon arrival to the theatre. Order confirmations and ticket emails will come from “Waterville Creates.”

Tickets may be picked up in advance of your event during our regular Box Office hours. Will Call opens one hour prior to show time. We do not mail tickets. Please visit the Box Office before taking the elevator or stairs up to Maine Film Center or Waterville Opera House.

Can’t find your tickets? Your electronic tickets are available for download anytime in your online Waterville Creates account.

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Ticket scammers are on the rise! We cannot guarantee any tickets purchased from any third-party vendor. Always purchase tickets directly through our website, call, or visit the Ed Harris Box Office at 207.873.7000. Waterville Creates, the Waterville Opera House, Maine Film Center, Maine International Film Festival, and Ticonic Gallery + Studios NEVER utilize third-party ticket vendors.

Live Events

• No refunds will be issued for live events (concerts, plays, musicals, etc.).

Film/Recorded Events

• Refunds will be given up until the screening time.

Camps/Classes

• Refunds will be issued, less $50, for any camp/class hosted by Waterville Creates until 14 days prior to the first day of camp/class. If a cancellation is made within the 14-day window, no refunds will be issued.
• No refunds will be given for campers/students arriving late, leaving early, dismissed from the program, or unable to attend all or part of a session.
• A written notice of cancellation with explanation of medical or emergency circumstances must be provided for a refund request to be considered. Additional documentation may be requested by Waterville Creates. Partial or full refunds for medical or emergency circumstances will be at the discretion of Waterville Creates.
• Refunds will not be given when camps/classes are cancelled due to inclement weather.
• If a program is cancelled due to insufficient enrollment, a full refund will be issued.
• Waterville Creates may make changes to cancellation and refund procedures when considering the health and safety of participants and staff.
• Requests for refunds must be in writing and emailed to: [email protected].

Memberships, gift certificates, and merchandise are nonrefundable.

Due to the variety of shows, films, classes and events that we hold, the cost of a single ticket will vary. A portion of all ticket fees are designated to support the Youth Arts Access Fund. Please refer to your individual event on our website for ticket pricing.

$6 per ticket service fee is applied for all live event transactions.

$1 per ticket service fee is applied for all screened events and Gallery + Studio programs.

Visa, MasterCard, Discover, and American Express accepted. Credit card charges will appear on your statement as “Waterville Creates.”