Part Time; Non-Exempt Status

Reports to: Box Office Manager

Average hours per week: 10, Sunday Shift

Compensation: $18.00/hour

The Patron Services Assistant serves as a welcoming first point of contact for patrons and sets the tone for the overall visitor experience at Waterville Creates programs and events. The Patron Services Assistant proactively engages with visitors and patrons to the Paul J. Schupf Art Center and ensures that all front of house locations, including the Ed Harris Box Office, the Waterville Opera House + Maine Film Center concessions areas, and the Ticonic Gallery welcome desk, are kept clean, organized, and attractive. The Patron Services Assistant readily shares information about all events and programs, sells tickets and concessions, and fields general inquiries as needed. This position is responsible for providing daily cash-up and transaction activity reports.

Essential Duties/Responsibilities

• Ensures a welcoming environment and vibrant visitor experience for all Waterville Creates programs at the Paul J. Schupf Art Center and the Waterville Opera House.
• Proactively greets visitors and patrons; processes ticket, concessions, and merchandise sales efficiently and with ease; sets the tone for visitor experience through active visitor engagement, fielding questions, and providing guests with general program information for all divisions in a welcoming and inclusive manner.
• Reports all concerns with an appropriate level of expediency to supervisor, management, or relevant authorities.
• Shares all patron suggestions and feedback with supervisor + management team.
• Prepares and serves concessions, including alcoholic beverages in accordance with health, safety, and legal requirements.
• Maintains cleanliness of concessions area and associated seating areas; properly sanitizes all food preparation equipment.
• Delivers daily transaction reports from online and cash register point of sale systems.
• Assists with set up and staffing of special events and programs.
• Attends all-staff meetings and reviews staff emails during shift.
• Assists Waterville Creates’ senior staff as assigned.
• Performs all other related duties as assigned.

Knowledge/Skills/Experience Requirements

• Previous experience in a customer service environment.
• Excellent interpersonal skills, positive and enthusiastic demeanor.
• Creative problem solver; collaborative team player; strong organizational and time management skills.
• Ability to work independently with attention to detail and high degree of accuracy.
• Familiarity with common computer systems, including Microsoft Office; previous experience with ticketing management systems a plus.
• Requires shift work during afternoons, nights, and weekends, as well as during the Maine International Film Festival, Waterville Opera House productions, and Ticonic Gallery + Studios events as scheduled.

Physical Demands/Conditions/Requirements:

Work is performed in a general office and theater environment. Light lifting (up to 50 pounds) required. Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching and manual dexterity is required. Computer usage involving repetitive hand/wrist motion is also necessary.

Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

To Apply: Email a resume and letter of interest to [email protected].

Temporary/On Call; Non-Exempt Status
The Event Assistant supports the successful execution of live events held by Waterville Creates. The event assistant is a public-facing professional who demonstrates excellent customer services and hospitality skills, possesses attention to detail, abides by state and organizational regulations and policies, and ensures the pre- and post-show readiness and cleanliness of the Maine Film Center, Waterville Opera House, and Ticonic Gallery + Studios (“Venues”). They serve as a welcoming resource for patrons and performers during live events; elevate questions, concerns, and suggestions to management on a timely basis.

Essential Duties/Responsibilities

• Work and support concessions at the Waterville Opera House during programming
• Sets up and breaks down events, including loading or unloading band equipment, striking sets,
  setting out tables and chairs, and assists with decorations or special signage.
• Greets customers and processes merchandise sales and concessions, including alcoholic beverages
  in accordance with health, safety, and legal requirements.
• Ensures a welcoming, respectful, and pleasant atmosphere; reports all issues to management or
  relevant authorities.
• Occasionally provides transport within Waterville for performers or performers’ staff, picks up
  catering or event materials.
• Occasionally assist Waterville Opera House staff with set construction, painting and other technical
  opportunities during performances
• Serve as additional staff during the Maine International Film Festival
• Provides guest services support for all venues across the organization.
• Performs all other related duties as assigned.

Knowledge/Skills Experience

• Due to the nature of live events, the Event Assistant’s schedule falls heavily on weekday/weekends evenings.
• Strong organizational and time management skills.
• Strong interpersonal and customer services experience.
• Ability to work independently with attention to detail and strong degree of accuracy.
• Previous customer experience in a fast-paced retail environment a plus.
• Previous concert, theatre, festival, or special event production experience a plus.
• Ability to work collaboratively.
• Ability to become familiar with new software and IT systems.
• Ability to be flexible, adapt, and problem-solve when faced with unexpected challenges.
• Must have a valid driver’s license.

Physical Demands/Conditions/Requirements
Work is performed in a general office environment. Light lifting (up to 50 pounds) required. Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching and manual dexterity is required. Applicants should be 17 years of age or older.

Equal Opportunity Employer
Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

About Waterville Creates
Waterville Creates connects artists, organizations, and the public with arts and cultural events and programs happening in our community. Supporting and promoting arts education, exhibitions, theatre, film, music, and dance that is accessible to all, Waterville Creates is leading the effort to make Waterville an exciting cultural destination and a thriving, vibrant community. For more information about Waterville Creates, visit watervillecreates.org

$17.00/hour

Apply to be an Event Assistant by clicking this link!