Getting your tickets

Ticket scammers are on the rise! We cannot guarantee any tickets purchased from any third-party vendor. Always purchase tickets directly through our website, call, or visit the Ed Harris Box Office at 207.873.7000.

When ordered online, tickets can be retained at the Box Office or emailed to you. Electronic tickets will come in the form of a PDF attachment with a barcode that must be displayed and scanned upon entry. Printing these tickets is preferred and will help reduce wait times, but a smartphone display can also be used. Please have the barcode ready and available to scan upon arrival to the theatre. Order confirmations and ticket emails will come from “Waterville Creates.”

Tickets may be picked up in advance of your event during our regular Box Office hours. Will Call opens one hour prior to show time. We do not mail tickets. Please visit the Box Office before taking the elevator or stairs up to Maine Film Center or Waterville Opera House.

Can’t find your tickets? Your electronic tickets are available for download anytime in your online Waterville Creates account.

Access your account

Youth Arts Access Fund

Waterville Creates believes that all youth, regardless of income, ability, or background, should have access to outstanding arts programming and arts education opportunities. In an effort to remove cost as a barrier to participation, we have created a dedicated fund to support free admission for youth ages 18 and under to the full range of programming offered by Waterville Creates and its divisions, including art classes and camps, community theatre productions, live music, and film programming.

To use YAAF for your ticket, simply call or visit our Ed Harris Box Office at 207.873.7000.

Find out more about YAAF

PRICING + fees + Payments

Due to the variety of shows, films, classes and events that we hold, the cost of a single ticket will vary. A portion of all ticket fees are designated to support the Youth Arts Access Fund. Please refer to your individual event on our website for ticket pricing.

$6 per ticket service fee is applied for all live event transactions.

$1 per ticket service fee is applied for all screened events and Gallery + Studio programs.

Visa, MasterCard, Discover, and American Express accepted. Credit card charges will appear on your statement as “Waterville Creates.”

Refunds + Exchanges

Live Events

No refunds will be issued for live events (concerts, plays, musicals, etc.).

Film/Recorded Events

• Refunds will be given up until the screening time.

Camps/Classes

• Refunds will be issued, less $50, for any camp hosted by Waterville Creates until 14 days prior to the first day of camp. If a cancellation is made within the 14-day window, no refunds will be issued.
• No refunds will be given for campers arriving late, leaving early, dismissed from camp, or unable to attend all or part of a session.
• A written notice of cancellation with explanation of medical or emergency circumstances must be provided for a refund request to be considered. Additional documentation may be requested by Waterville Creates. Partial or full refunds for medical or emergency circumstances will be at the discretion of Waterville Creates.
• Refunds will not be given when camps are cancelled due to inclement weather.
• If a program is cancelled due to insufficient enrollment, a full refund will be issued.
• Waterville Creates may make changes to cancellation and refund procedures when considering the health and safety of campers and staff.
• Requests for refunds must be in writing and emailed to: [email protected]

Memberships, gift certificates, and merchandise are nonrefundable.

Live On Sale Dates

Tickets for new live events will generally go on sale at 10am on the sale date. Waterville Creates members enjoy a one-week pre-sale period.

Children

Children ages 3 and up require tickets. Children under the age of 3 years old may sit on an adult’s lap and do not require a ticket. Not every event is suitable for all ages. Suggested ages may be posted for each event (such as a film rating or class’ targeted age group) but are not guaranteed. Please consider your child’s maturity, attention span, interest, and ability to sit still before purchasing tickets.

Youth Arts Access Fund

Waterville Creates believes that all youth, regardless of income, ability, or background, should have access to outstanding arts programming and arts education opportunities. In an effort to remove cost as a barrier to participation, we have created a dedicated fund to support free admission for youth ages 18 and under to the full range of programming offered by Waterville Creates and its divisions, including art classes and camps, community theatre productions, live music, and film programming.

To use YAAF for your ticket, simply call or visit our Ed Harris Box Office at 207.873.7000.

Find out more about YAAF

Discounts

Senior prices begin at age 65. For all our events, the military discount is the same as the senior discount.

Student prices apply to those under age 18 or with a valid college ID. We also offer free admission to anyone 18 or under through the Youth Arts Access Fund. Please call the Ed Harris Box Office at 207.873.7000 to use YAAF for your ticket.

Group discounts are available for many of our events when 10 or more tickets are purchased in the same transaction. Please call the Ed Harris Box Office to reserve group tickets.

Member Benefits

Members enjoy a 15% discount on all tickets, a one-week presale window for Opera House-produced shows and special members-only events.

Become a Member

Waterville Creates has a combined ticketing system that will allow you to make purchases, update your demographic information at will, see your purchasing history, and access your electronic tickets. In order to access your account for the very first time you will need to reset your password. If you cannot log in to your account or encounter any other issues while trying to make an online purchase, please call the Ed Harris Box Office at 207.873.7000.

Access Your Account

Purpose

Waterville Creates (WC) is committed to ensuring that its venues, including all program spaces at the Paul J. Schupf Art Center at 93 Main Street and the Waterville Opera House at 1 Common Street (together, the “Premises”), are safe and welcoming spaces for all. We expect all visitors (including all persons on the Premises at any time for any reason), contractors, patrons, event attendees, volunteers, and staff (“Participants”) to recognize and honor one another with dignity and respect. We have no tolerance for any acts of harassment or harmful behavior.

This code of conduct outlines our requirements, policies, and prohibitions for Participant behavior on the Premises as well as the consequences for unacceptable behavior. All determinations of appropriate or inappropriate behavior are made at the sole discretion of Waterville Creates, and the decision of any Waterville Creates staff member, representative, or agent onsite will be final.

Rules of behavior and conduct

For the safety and comfort of all persons and the protection of WC property, the following requirements, policies, and prohibitions will be strictly enforced on the Premises:

• All Participants must be considerate, respectful, and mindful of fellow Participants.
• All Participants must refrain from behavior that will disrupt other Participants. This includes sustained disruption of events by talking, singing, use of audible devices and cell phones.
• All Participants must provide supervision of children in their care.
• All Participants must comply with all federal, state, local, or other applicable laws, and other WC policies, and any activity in violation of the foregoing is prohibited on the Premises.
• Participants must wear clothing covering the upper and lower torso of their bodies, and shoes must be worn at all times.
• Participants shall not leave any packages, backpacks, luggage, or any other personal items unattended. Personal property must be within sight of the owner and must not take up seating or space needed by others. Unattended items will be discarded.
• Physical, written, verbal, or other abuse, intimidation, threats, harassment (including harassing photography or recording), stalking, pushing, shoving, spitting, use of profanity, or use of any physical force whatsoever against any person is prohibited.
• Hate speech is prohibited. For the purpose of this policy, hate speech is defined as any form of expression, including spoken, written, and non-verbal, intended to vilify, humiliate, or incite hatred against a person or group of persons on the basis of race, religion, skin color, sexual identity, gender identity, ethnicity, disability, national origin, or any other protected status.
• Possessing, selling, distributing, consuming drugs, or using drug paraphernalia is prohibited.
• Stealing, damaging, or unauthorized use of furniture or equipment is prohibited
• Indecent or obscene conduct or any indecent exposure is prohibited.
• Weapons and any items which may cause danger to others or create fear of impending harm are strictly prohibited.
• Participants may be subject to bag checks and/or electronic scans by security personnel prior to entering WC venues.
• Participants visibly under the influence or intoxicated such that their faculties are impaired or they endanger the safety of others are not allowed at WC venues, events, and programs.
• Open flames from devices such as candles, matches, or lighters are prohibited.
• Tobacco use and smoking in all forms, including electronic cigarettes, is prohibited on the Premises.
• Sleeping or exhibiting the appearance of sleep is prohibited on the Premises.
• Participants may not recline or put their feet on WC furniture, lie on the floor, stand on chairs, sit or stand on tables, or block aisles or doorways.
• Bathrooms may not be used for bathing, shampooing, laundering, shaving, hair cutting/trimming, sexual activity, or drug use.
• The use of wheeled devices, including roller skates, shoes, blades, motorized and non-motorized scooters, hover boards, shopping carts, skateboards, or Segways are prohibited on the Premises. These restrictions do not apply to ADA assistive devices or baby strollers.
• No Participant may enter or remain in non-public/staff-only areas unless accompanied or authorized by a staff member.
• Viewing sexually explicit images on personal devices is prohibited.
• Animals other than service animals trained to perform work or a task as required for a person with a disability are prohibited from entering program areas (theaters, galleries, studios, Opera House).
• Participants may not campaign, petition, gather signatures, interview, survey, distribute fliers or samples, solicit donations or money, conduct sales, or distribute literature on the Premises without prior authorization from WC.
• The Premises are solely for the use of those attending or participating in a WC program or event or for the purpose of accessing the services or offerings of other tenants in the Premises. No loitering shall be permitted.
• Interference with the normal operation of any security system on the Premises, or any attempt to defeat, overcome, work around, or otherwise interrupt the operation of any security system, including propping doors open for access at a later time, is prohibited.
• WC reserves the right to revise this code of conduct when necessary, as determined in its sole discretion.

Consequences of unacceptable behavior

Anyone who engages in prohibited behavior, or who fails to abide by the requirements of this Code of Conduct, is subject to such action as may be deemed appropriate by WC, its staff, or authorized agents (including security personnel), including but not limited to expulsion from the venue without warning or refund. Failure to comply with a request to leave the venue for violation of this Code of Conduct may result in immediate referral to law enforcement and/or criminal charges pursuant to Title 17-A section 401 of the Maine Criminal Code, or such other criminal charge or charges as may be warranted.

The views and opinions expressed during our programs are solely those of the artist(s)/speaker(s) and do not reflect the views or positions of Waterville Creates, the Waterville Opera House, Maine Film Center, Ticonic Gallery + Studios, or our staff and board of directors. The appearance of a particular artist or speaker at our venues does not constitute an endorsement by us of any views, opinions, or ideas expressed by the artist or speaker.

Photographic, video, audio, and other recordings may be captured by Waterville Creates at its events and venues, including the Maine Film Center, Waterville Opera House, and Ticonic Gallery + Studios. This media may be used for marketing purposes in print, web, and social media marketing, as well as in third-party publications. Your presence at Waterville Creates events and venues constitutes your consent to being included in such media recordings.

Live performance seating generally opens one hour prior to the start of the show. Films, classes, and other event seating opens approximately 30 minutes prior to their start time.

Elevators

Our elevator grants access to the Maine Film Center cinemas as well as the lobby and orchestra level of the Waterville Opera House. Please note that the Waterville Opera House balcony is only accessible by stairs.

Accessible Parking

Accessible parking is located at the rear of our building, accessed via Front Street.

MOBILITY

All street-level entrances to the Paul J. Schupf Art Center are wheelchair accessible. The second-floor screening rooms and Bibby and Harold Alfond Sky Bridge to the Waterville Opera House are accessible by elevator. Wheelchairs are available at the Ed Harris Box Office. Designated wheelchair seating is available in all three film screening rooms as well as the orchestra level of the Waterville Opera House.

Hearing

Tuesday evenings (after 4pm) and Wednesday early film matinées (at around 2pm) will have open captions when available. Assistive listening and closed-captioning devices are available for most shows at the Maine Film Center concessions stand on the second floor. All theatrical performances at the Waterville Opera House will have one ASL interpreted performance when available. Waterville Opera House has assistive listening devices available upon entering the theatre.

Many of our live shows contain strobes and other lighting effects, smoke, and loud sound effects. If you are concerned about sensitivity to any of these, please contact the Ed Harris Box Office in advance for more information.

Please contact us ahead of your show or event if there is anything we can do to make your visit more accessible by calling the Ed Harris Box Office at 207-873-7000 or emailing [email protected]

Can I bring my own food or drinks?
You may eat or drink outside food in our first-floor lobby space only. No outside food or drink is permitted anywhere else in the building. This includes items purchased at Borderlands Coffee.

Can I purchase food or drinks at my event?
We have two concession stands, one located on the second floor at the Maine Film Center, the other across the Bibby and Harold Alfond Sky Bridge at the Waterville Opera House. The Opera House concessions are open only before live performances. Food and drink purchased at either concession stand cannot be carried across the Bibby and Harold Alfond Sky Bridge.

Do you serve alcohol?
Beer and wine may be purchased at the Maine Film Center concessions or at the Waterville Opera House concessions but consumed only in designated spaces. Alcohol purchased at either concession stand cannot be carried downstairs to our public lobby, or across the Bibby and Harold Alfond Sky Bridge. Please look for our signs designating areas where alcohol may be consumed.

Can I bring concession items purchased from the Maine Film Center over to the Waterville Opera House, or vice versa?
No. Food and drink cannot cross the Bibby and Harold Alfond Sky Bridge. This is to keep crowds for different shows within easy distance of their theatre venue, avoiding patrons rushing to their seats or missing their show.

Do the concession stands offer different selections?
Yes. The Maine Film Center serves candy, soda, water, beer on tap, wine, and the best popcorn in the known universe. Due to the historic nature of the Waterville Opera House, the Opera House concession stand serves a selection of candy, bottled soda and water, and beer and wine only. If you have a reusable Waterville Opera House cup, you can get $1 off your beverage at this concession stand!

How do I enter the Waterville Opera House?
For all of our events, including those at the Waterville Opera House, please enter through the Paul J. Schupf Art Center. Tickets are available at the Ed Harris Box Office. If you already have your ticket, you can cross the Bibby and Harold Alfond Sky Bridge to enter the Waterville Opera House. If you need to purchase or pick up tickets, please visit the Box Office BEFORE taking the elevator or stairs to Maine Film Center or the Waterville Opera House.

How early should I arrive for my event?
Live performance seating opens one hour prior to the start of the show. Films, classes, and other events open approximately 30 minutes prior to their start time. Please give yourself plenty of time to park, pick up or purchase your ticket, and find your seat. We also invite you to visit Ticonic Gallery, relax in our lobby, or make some art using one of our lobby Creative Carts before your venue opens for seating.

Can I pick a seat when I arrive at my event or will I be assigned one?
Generally speaking, most live events at the Waterville Opera House will have assigned seats. When you purchase your ticket, you will be able to choose and reserve your seats ahead of time. If you are watching a movie at the Maine Film Center or attending a class in Ticonic Gallery + Studios, your event is General Admission, with no assigned seating

Where can I find more information about the Joan Dignam Schmaltz Gallery of Art?
The Joan Dignam Schmaltz Gallery of Art is a branch of the Colby College Museum of Art. For more information on CCMA and their programming, you can visit their website at museum.colby.edu.

Is Railroad Square Cinema gone?
Absolutely not! Thanks to years of amazing and dedicated filmgoers, Railroad Square Cinema officially grew to become the Maine Film Center in 2009, and offers the Maine International Film Festival every year, as well as thematic film series, educational programs, and other film-related events. With the physical move out of Railroad Square’s aging facility to the new Paul J. Schupf Art Center, Railroad Square Cinema’s location-specific name has been clarified to the Maine Film Center. We still offer the same exciting selection of daily independent and foreign films. Enjoy the new seats!