Full Time; Exempt Status
Reports to: Box Office Manager

Working closely with the Box Office Manager, the Assistant Box Office Manager assists with all aspects of box office operations, including building events, managing ticket sales, auditing events, supervising front line staff, as well as assisting with bank deposits and daily sales reports as requested. This position serves as a secondary managerial support to oversee customer complaints, staffing changes, and other visitor services issues as needed.

Essential Duties/Responsibilities

• Builds events in ticketing software system, ensures performances are ready for sales deadlines and manages seating inventory from build through settlement of event.
• Provides exemplary customer service by proactively greeting visitors and patrons; processing ticket, concessions, and merchandise sales efficiently and with ease; sets the tone for visitor experience through active visitor engagement, fielding questions, and providing guests with general program information for all divisions in a welcoming and inclusive manner.
• Assists with ticket sales and front desk coverage during peak workload times and special events.
• Assists with training of patron services assistant (PSA) staff in the use of Spektrix and execution of customer service transactions; schedules event assistants as requested.
• Supports the Box Office Manager with the daily reports, bank deposits.
• In the absence of the Box Office Manager, assumes all scheduling and managerial duties required to ensure adequate staffing of venues and programs; Promptly addresses any sickness or short notice requests from PSA staff.
• Assists Box Office Manager with additional projects and tasks aimed at improving the box office experience for staff and patrons.
• Sets up and issues equipment used by the visitor services team including radios, scanners, mobile devices, and any other appropriate equipment.
• Provides any other support required and step-up support to cover the Box Office department’s essential duties.
• Ensures a welcoming environment and vibrant visitor experience for all Waterville Creates programs at the Paul J. Schupf Art Center and Waterville Opera House venues.
• Enforces the WC Code of Conduct with staff, volunteers, and visitors.
• Proactively greets visitors and patrons; processes ticket, concessions, and merchandise sales efficiently and with ease; sets the tone for visitor experience through active visitor engagement, fielding questions, and providing guests with general program information for all divisions in a welcoming and inclusive manner.
• Reports all concerns with an appropriate level of expediency to box office manager
• Shares all patron suggestions and feedback with Box Office Manager.
• Performs all other related duties as assigned.

Knowledge/Skills/Experience Requirements

• Previous experience in a customer service environment.
• Previous management experience.
• Excellent interpersonal skills, positive and enthusiastic demeanor.
• Creative problem solver; collaborative team player; strong organizational and time management skills.
• Ability to manage difficult situations with high level of tact and discretion, conflict resolution experience highly desired.
• Excellent attention to detail with a high degree of accuracy.
• Familiarity with common computer systems, including Microsoft Office; previous experience with a ticket management system is helpful.
• Work is required during afternoons, nights, and weekends, as well as during the Maine International Film Festival, Waterville Opera House productions, and Ticonic Gallery + Studios events as needed.

Physical Demands/Conditions/Requirements:

Work is performed in a general office and theater environment. Light lifting (up to 50 pounds) required. Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching and manual dexterity is required. Computer usage involving repetitive hand/wrist motion is also necessary.

Equal Opportunity Employer

Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

About Waterville Creates

Waterville Creates connects artists, organizations, and the public with arts and cultural events and programs happening in our community. Supporting and promoting arts education, exhibitions, theatre, film, music, and dance that is accessible to all, Waterville Creates is leading the effort to make Waterville an exciting cultural destination and a thriving, vibrant community. For more information about Waterville Creates, visit watervillecreates.org

To Apply: send cover letter, resume, and three references to [email protected]. Only complete applications will be considered. Position open until filled.

Salary: $59,000

Part-Time; Non-Exempt Status 20 hours/per week
Reports to: Manager of Outreach + Community Partnerships

A vital member of our collaborative organization, the Education + Outreach Coordinator provides key programmatic support for Waterville Creates (WC) educational and outreach programs. Under the direction of the Manager of Outreach + Community Partnerships and in close collaboration with the Education Manager, the Coordinator proactively, enthusiastically, and creatively supports the successful execution of education and outreach initiatives. The ideal candidate must manage a high volume of program content in a fast-paced environment while maintaining the highest standards of program delivery.

Essential Duties + Responsibilities

• Work collaboratively with organizational partners, under the direction of the Manager of Outreach + Community Partnerships, to co-create accessible arts experiences for the community. This includes signature WC programs such as Art in the Park, First Friday, Art Rocks, and Joy to the Ville.
• In coordination with the Education Manager, assist in the development of program content related to Ticonic Gallery, Maine Film Center, and Waterville Opera House programs, including After School Art Club, Community Draw, Art Camps, and more.
• Assist with class preparation, material coordination, and the organization and storage of art supplies and equipment.
• Engage program participants in a welcoming and inclusive manner.
• Independently lead community and educational programs with support from the volunteer corps.
• Attend WC staff meetings as needed for planning and coordination purposes.
• Perform all other related duties as assigned

Knowledge, Skills + Experience Requirements

• Excellent written and verbal communication skills.
• Strong knowledge of art materials, techniques, and supplies.
• Previous teaching experience highly desired.
• Highly collaborative approach with participants and colleagues.
• Exceptional organizational and project management skills, with keen attention to detail.
• Must be a self-starter who can independently move projects forward, prioritize tasks, and meet deadlines.
• Enthusiastic, flexible, positive demeanor, and creative problem solver.
• Strong interest in and ability to work with diverse audiences.
• Passion for the arts, community initiatives, and supporting artists.
• Availability to work evenings and weekends as needed; extremely reliable.
• Criminal background check required.
• Valid driver’s license required.

Equal Opportunity Employer

Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

About Waterville Creates

Waterville Creates connects artists, organizations, and the public with arts and cultural events and programs happening in our community. Supporting and promoting arts education, exhibitions, theatre, film, music, and dance that is accessible to all, Waterville Creates is leading the effort to make Waterville an exciting cultural destination and a thriving, vibrant community. For more information about Waterville Creates, visit watervillecreates.org

To Apply: send cover letter, resume, and three references to [email protected]. Only complete applications will be considered. Position open until filled.

Pay: $30.00/hour