Ticket Information

Box Office

Our box office is currently closed to in-person visitors due to the COVID-19 pandemic. We are available by phone at 207.873.7000.
Office hours are 12:00pm-5:00pm, Monday-Friday. The pre-show box office is located on the 1st Floor and opens one hour prior to showtime. The primary box office is located at 1 Common Street on the 2nd Floor (above City Hall) at the Concessions Stand.

Ticketing System Account

Waterville Creates has a new and combined ticketing system. In order to access your account for the first time or to make any new purchases you will need to reset your password. Your new account will allow you to update your demographic information at will, see your purchasing history, and access electronic tickets. To access your account CLICK HERE.

You should use the email address that you were previously using for Opera House purchases. If you had accounts with our partner organizations (Waterville Creates, Maine Film Center, Ticonic Gallery + Studios) using different email addresses, you may have multiple accounts due to the data merge. Please update and reset the account with the email address that you want to use going forward.

On Sale Dates

Tickets for new events will go on sale at 12:00pm on the sale date. There is a one-week pre-sale period for members.

Payments

Visa, MasterCard, Discover, and American Express accepted.

Fees

There is a $3.00 per ticket service fee for all transactions.

Refunds

Tickets are nonrefundable. Tickets may be exchanged for another performance of the same show for a $2.00 per ticket charge. Memberships, gift certificates, and merchandise are nonrefundable.

Discounts

Unless specifically noted, senior prices begin at age 65. Military discount is the same as the senior discount. Student prices apply to those under age 18 or with a valid college ID. Group discounts are available for 10 or more tickets purchased in the same transaction. Please call the box office to reserve group tickets.

Children

Children ages 3 and up require tickets. Children under the age of 3 years old may sit on an adult’s lap and do not require a ticket. Our productions are intended to appeal to a broad age range. Not every event is suitable for all ages. Please consider your child’s maturity, attention span, interest, and ability to sit still before purchasing tickets.

Accessibility

Accessible seating is available only on the orchestra level. The elevator does not access balcony seating. Listening devices are available for theatre productions. Please visit the technician at the sound board at the back of the orchestra section to request a listening device.

Tickets

We do not mail tickets. Ticket scammers are on the rise! The Waterville Opera House cannot guarantee any tickets purchased from a third-party vendor. Always purchase tickets directly through our website or from our Box Office staff.

Membership Benefits

Members enjoy a 15% discount on all Opera House events, a one-week presale window, and advance notice of upcoming events.

Seating

For most performances, the house will open for seating 30 minutes before show time.

Sensitivity Warning

Some of our shows contain strobes and other lighting effects, smoke, and loud sound effects. If you are concerned about sensitivity to any of these, please contact the box office in advance for more information.

Thank You to Our 20-21 Season Sponsors!