Ticket Information

Box Office

Mask Policy: Please read our full COVID-19 policy here.

Daytime Box Office: Hathaway Creative Center, 10 Water St, Suite 106. Office hours are 12:00pm-5:00pm, Monday-Friday. Phone: 207.873.7000
Event Box Office: 1st Floor of City Hall, 1 Common St. Open one hour prior to show time. Phone: 207.680.7318

Ticketing System Account

Waterville Creates has a combined ticketing system. In order to access your account for the first time or to make any new purchases you will need to reset your password. Your new account will allow you to update your demographic information at will, see your purchasing history, and access electronic tickets. To access your account CLICK HERE.

You should use the email address that you were previously using for Opera House purchases. If you had accounts with our partner organizations (Waterville Creates, Maine Film Center, Ticonic Gallery + Studios) using different email addresses, you may have multiple accounts due to the data merge. Please update and reset the account with the email address that you want to use going forward.

2023 Season Pass

Receive a 20% discount when you purchase tickets to all four 2023 stage shows in the same order! (The Play That Goes Wrong, Rock of Ages, Agatha Christie’s Murder on the Orient Express, Elf the Musical)

On Sale to WC Members: September 5, 2022 at 12:00pm
On Sale to Public: September 12, 2022 at 12:00pm

On Sale Dates

Tickets for new events will go on sale at 12:00pm on the sale date. There is a one-week pre-sale period for Waterville Creates members. CLICK HERE to become a member!

Payments

Visa, MasterCard, Discover, and American Express accepted. Credit card charges will appear on your statement as “Waterville Creates.”

Fees

There is a $3.00 per ticket service fee for all transactions.

Refunds

Tickets are nonrefundable. Tickets may be exchanged for another performance of the same show by contacting the Box Office. Memberships, gift certificates, and merchandise are nonrefundable.

Discounts

Unless specifically noted, senior prices begin at age 65. Military discount is the same as the senior discount. Student prices apply to those under age 18 or with a valid college ID. Senior, Military, and Student discounts are applicable to WOH theatrical productions and HD Broadcasts.

Group discounts are available for 10 or more tickets purchased in the same transaction. Please call the Box Office to reserve group tickets.

Youth Arts Access Fund

Waterville Creates believes that all youth, regardless of income, ability, or background, should have access to outstanding arts programming and arts education opportunities. In an effort to remove cost as a barrier to participation, we have created a dedicated fund to support free admission for youth ages 18 and under to the full range of programming offered by Waterville Creates and its divisions, including art classes and camps, community theatre productions, live music, and film programming.

CLICK HERE for more information about the Youth Arts Access Fund. YAAF tickets are not available online, please contact the Box Office.

Children

Children ages 3 and up require tickets. Children under the age of 3 years old may sit on an adult’s lap and do not require a ticket. Our productions are intended to appeal to a broad age range. Not every event is suitable for all ages. Please consider your child’s maturity, attention span, interest, and ability to sit still before purchasing tickets.

Accessibility

Accessible seating is available only on the orchestra level. The elevator does not access balcony seating. Patrons who have difficulty climbing stairs should purchase tickets in the orchestra level. Depending on the popularity of an event, ADA seating may only be available for purchase through the Box Office (207.873.7000). This is done to ensure those seats remain available for those who need them.

Listening devices are available for theatre productions. Please visit the technician at the sound board at the back of the orchestra section to request a listening device.

Tickets

Ticket scammers are on the rise! The Waterville Opera House cannot guarantee any tickets purchased from a third-party vendor. Always purchase tickets directly through our website or from our Box Office staff.

We do not mail tickets.

When ordered online, tickets can be retained at the Box Office or emailed to the patron. Electronic tickets will come in the form of a PDF attachment with a barcode that must be displayed and scanned upon entry. Printing these tickets is preferred and will help reduce wait times, but a smartphone display can also be used. Please have the barcode ready and available to scan upon arrival to the theatre. Order confirmations and ticket emails will come from “Waterville Creates.”

Tickets may be picked up in advance of the performance at the Daytime Box Office during regular hours (see above). Will Call opens one hour prior to show time, located 1st Floor of City Hall.

Membership Benefits

Members enjoy a 15% discount on all Opera House events, a one-week presale window, and advance notice of upcoming events. CLICK HERE to become a member!

Seating

For most performances, the house will open for seating 30-60 minutes before show time. A pre-show email will be sent to all ticket holders 24-48 hours prior to an event, this email will give the specific time the doors will open for that event.

Sensitivity Warning

Many of our shows contain strobes and other lighting effects, smoke, and loud sound effects. If you are concerned about sensitivity to any of these, please contact the Box Office in advance for more information.

Thank You to Our 21-22 Season Sponsors!