Ticket Information

Box Office

Our Box Office is now open to in-person visitors at our NEW LOCATION, the Hathaway Creative Center.

Mask Policy: Please read our full COVID-19 policy here.

Daytime Box Office: Hathaway Creative Center, 10 Water St, Suite 106. Office hours are 12:00pm-5:00pm, Monday-Friday. Phone: 207.873.7000
Event Box Office: 1st Floor of City Hall, 1 Common St. Open one hour prior to show time. Phone: 207.680.7318

Ticketing System Account

Waterville Creates has a new and combined ticketing system. In order to access your account for the first time or to make any new purchases you will need to reset your password. Your new account will allow you to update your demographic information at will, see your purchasing history, and access electronic tickets. To access your account CLICK HERE.

You should use the email address that you were previously using for Opera House purchases. If you had accounts with our partner organizations (Waterville Creates, Maine Film Center, Ticonic Gallery + Studios) using different email addresses, you may have multiple accounts due to the data merge. Please update and reset the account with the email address that you want to use going forward.

On Sale Dates

Tickets for new events will go on sale at 12:00pm on the sale date. There is a one-week pre-sale period for members.

Payments

Visa, MasterCard, Discover, and American Express accepted.

Fees

There is a $3.00 per ticket service fee for all transactions.

Refunds

Tickets are nonrefundable. Tickets may be exchanged for another performance of the same show for a $3.00 per ticket charge. Memberships, gift certificates, and merchandise are nonrefundable.

Discounts

Unless specifically noted, senior prices begin at age 65. Military discount is the same as the senior discount. Student prices apply to those under age 18 or with a valid college ID. Senior, Military, and Student discounts are applicable to WOH theatrical productions and HD Broadcasts.

Group discounts are available for 10 or more tickets purchased in the same transaction. Please call the Box Office to reserve group tickets.

Children

Children ages 3 and up require tickets. Children under the age of 3 years old may sit on an adult’s lap and do not require a ticket. Our productions are intended to appeal to a broad age range. Not every event is suitable for all ages. Please consider your child’s maturity, attention span, interest, and ability to sit still before purchasing tickets.

Accessibility

Accessible seating is available only on the orchestra level. The elevator does not access balcony seating. Listening devices are available for theatre productions. Please visit the technician at the sound board at the back of the orchestra section to request a listening device.

Tickets

Ticket scammers are on the rise! The Waterville Opera House cannot guarantee any tickets purchased from a third-party vendor. Always purchase tickets directly through our website or from our Box Office staff.

We do not mail tickets.

When ordered online, tickets can be retained at the Box Office or emailed to the patron. Electronic tickets will come in the form of a PDF attachment with a barcode that must be displayed and scanned upon entry. Printing these tickets is preferred and will help reduce wait times, but a smartphone display can also be used. Please have the barcode ready and available to scan upon arrival to the theatre.

Tickets may be picked up in advance of the performance at the Daytime Box Office during regular hours (see above). Will Call opens one hour prior to show time, located 1st Floor of City Hall.

Membership Benefits

Members enjoy a 15% discount on all Opera House events, a one-week presale window, and advance notice of upcoming events. CLICK HERE to become a member!

Seating

For most performances, the house will open for seating 30 minutes before show time.

Sensitivity Warning

Many of our shows contain strobes and other lighting effects, smoke, and loud sound effects. If you are concerned about sensitivity to any of these, please contact the Box Office in advance for more information.

Thank You to Our 21-22 Season Sponsors!